Delivery information
Shipping & Delivery
Everything you need to know about how and when your order arrives.
1 Order Processing
All orders are processed within 1–2 business days . Orders placed on weekends or public holidays are processed on the next working day.
You will receive an email confirmation as soon as your order has been dispatched, along with any available tracking information.
2 Domestic Delivery
We deliver to all wilayas across Algeria. Costs vary by wilaya. Estimated delivery times are as follows:
| Zone | Estimated Time | Cost |
|---|---|---|
| Home Delivery | 2–4 business days | Around 750 DA |
| Office / Pickup Point | 1–3 business days | Around 450 DA |
5 Order Tracking
Once your order has been dispatched you will receive a confirmation email containing your tracking number and a link to track your shipment in real time.
You can also check the status of your order at any time by logging in to your account and visiting your order history.
6 Returns & Exchanges
We accept returns on unopened, unused products within 14 days of delivery. To initiate a return, please contact us at the email address on our contact page.
Products that have been opened or used cannot be returned for hygiene reasons, unless they are faulty or damaged upon arrival.
Policy last updated: May 2026